Job Description

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Position Description - (Universal) Personal Banker IV

Position: Personal Banker IV

Physical Location:

Reports To:

Working Conditions: Normal, no adverse or hazardous conditions

Job Group Category: Non-Exempt

Work Hours: Hours may vary by location

What The Role Is

As a senior-level Personal Banker you will provide best-in-class service by developing deep customer relationships and understanding their needs. Through relationship building, you will identify and offer the best and most appropriate personal business financial products and services along with educating your customers on alternative and convenient transaction channels. Personal Banker III/IV team members will be cross-functional in a universal banking model to assist clients with a myriad of financial needs.

How You Will Make an Impact

• Originate complex and consumer and basic small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow.

• Support the transactional needs of the banking center and other lines of business, as well as identify opportunities to deepen customer relationships.

• Enjoy working in a team environment with frequent interactions with fellow teammates and customers.

• Originate consumer lending products including home equity loans and lines of credit (NMLS registration required).

• Engage in the Bank's Consultative Conversation Model (CCM) with customers and prospect to explore the customer's financial needs and recommend appropriate bank products. Refer opportunities to other departments when appropriate.

• Meet or exceed individual sales/referrals and activity objectives - measured by an individual sales and referral scorecard.

• Identify business opportunities and make quality referrals to the proper business partners and internal teammates.

• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.

• Cash handling and adherence to proper balancing procedures when handling transactions.

• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.

• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Who You Are

• High school diploma required; college coursework preferred.

• Previous banking or demonstrated sales experience in business, retail or other industries.

• 2+ years of sales, service or marketing experience in a progressive environment required.

• 1+ years of lending experience preferred.

• 1+ years of cash-handling experience preferred.

• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.

• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.

• This position requires S.A.F.E. registration at the time of employment.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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